Ford's COVID-19 Support

Ford Credit has long helped customers impacted by local and federal disasters. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. For example, they may be able to change a payment due date or delay a payment.

Customers are encouraged to access their Account Manager profile either online at or through the FordPass app; visit or call a special hotline – 1-800-723-4016 – to discuss options.

Ford’s Built to Lend a Hand program includes the following offers: 
  • 0% APR up to 84 months on any new 2019 Ford vehicle except for SuperDuty trucks. 
  • Ford is offering up to six months of payment relief for eligible new car customers who finance through Ford Credit. Ford will pay for three months and customers can defer for up to three months for a total of up to six months. The program is for those purchasing new 2019 and 2020 model year vehicles, excluding 2020 F-Series Super Duty.We know your regular routine is anything but routine right now, and we hope for your health and safety.
The Waikem Auto Family’s website has always been built to make it easy for you to shop online for your next car. Our goal has always been saving time here at the dealership, and completing as much of the process as possible from home.

We have implemented several precautionary measures to make certain our facilities are clean and safe for both our employees and valued customers!

Please stay safe and do not panic. We are all humans in this experience and as a whole we have weathered many storms together. Thank you for being a part of our family! 

Categories: Social
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